The 2022 Rogers Outage: A Business Crisis and Its Lessons

In July 2022, a massive outage at Rogers, one of Canada’s largest telecommunications companies, left 12 million Canadians without wireless and hard-wired services. The outage, which lasted for over 15 hours, caused widespread disruption, affecting businesses, emergency services, and individuals across the country. An independent review conducted for Canada’s telecommunications regulator has since revealed that…

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